Outage in NetSuite
NetSuite Service | US Ashburn
Resolved MajorIncident Report
Summary AI Generated
NetSuite experienced a major service degradation in the US Ashburn region lasting approximately 4.6 hours, impacting the Application UI including login functionality. The issue was identified and a fix was progressively applied over several hours. The incident was fully resolved by 04:15 UTC on August 18, 2026.
We're investigating an issue affecting the NetSuite Application UI in US Ashburn. Further details will be provided shortly.
Customer Impact: Customers may experience a degradation of service when using Application UI including Login.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/18/2026 04:15AM
We have resolved the issue affecting NetSuite Service in US Ashburn.
Customer Impact: Customers may have experienced a degradation of service when using NetSuite Service.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.
Start Time: 2026-08-17T23:35:10.610000+00:00
End Time: 2026-08-18T04:14:27.560000+00:00
MONITORING
3 days ago - at 08/18/2026 03:59AM
We are continuing to apply a fix to alleviate the issue affecting NetSuite Service in US Ashburn.
Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
MONITORING
3 days ago - at 08/18/2026 03:19AM
We are applying a fix to mitigate the issue affecting NetSuite Service in US Ashburn.
Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
IDENTIFIED
3 days ago - at 08/18/2026 02:46AM
We have identified the issue affecting NetSuite Service in US Ashburn and we are continuing the work to restore services.
Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
IDENTIFIED
3 days ago - at 08/18/2026 02:11AM
We have identified the issue affecting NetSuite Service in US Ashburn and we are continuing to apply the fix.
Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
IDENTIFIED
3 days ago - at 08/18/2026 01:43AM
We have identified the issue affecting NetSuite Service in US Ashburn and are continuing to work on the fix.
Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
IDENTIFIED
3 days ago - at 08/18/2026 01:06AM
We have identified the issue affecting NetSuite Service in US Ashburn and we are working to restore all services.
Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
IDENTIFIED
3 days ago - at 08/18/2026 12:42AM
We have identified the issue affecting NetSuite Service in US Ashburn and a fix is being prepared.
Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
IDENTIFIED
3 days ago - at 08/18/2026 12:17AM
We have identified the issue affecting NetSuite Service in US Ashburn.
Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
INVESTIGATING
3 days ago - at 08/17/2026 11:45PM
We're investigating an issue affecting the NetSuite Application UI in US Ashburn. Further details will be provided shortly.
Customer Impact: Customers may experience a degradation of service when using Application UI including Login.
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