Outage in NewCropRX

ID.me EPCS Registration & Signing

Resolved Major
October 08, 2025 - Started 22 days ago - Lasted 39 minutes
Official incident page

Incident Report

ID.me has identified and is investigating an issue with multifactor authentication and account access. You can learn more here: https://status.id.me/

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 10/08/2025 09:59PM

ID.me has confirmed that this issue has been resolved and multifactor authentication is working as expected for EPCS registration and digital signing of controlled prescriptions. Please reach out to support if you have any further questions. Thank you.

MONITORING 22 days ago - at 10/08/2025 09:37PM

ID.me has implemented a fix; ERX Support has been able to test and confirm that MFA is working as expected. We are optimistic that ID.me has resolved this matter and will continue to monitor. See their status page: https://status.id.me/

INVESTIGATING 22 days ago - at 10/08/2025 09:21PM

ID.me has identified and is investigating an issue with multifactor authentication and account access. You can learn more here: https://status.id.me/

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