Outage in NewCropRX
Latency Issues
Resolved MajorIncident Report
Managed users are experiencing delayed load times or receiving an error 504 Gateway Time-out error when trying to access ERX. We are working diligently to resolve this as quickly as possible.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 10/09/2025 03:18PM
We have confirmed through testing and client reports that this issue is resolved. Users should no longer see delayed load times or 504 Gateway Timeout errors. Thank you again for your patience and have a great day.
MONITORING
22 days ago - at 10/09/2025 02:20PM
We identified a store procedure that was causing a delay in load times. We have addressed and corrected this item and load times have resumed normal. Thank you for your patience.
INVESTIGATING
22 days ago - at 10/09/2025 01:33PM
Managed users are experiencing delayed load times or receiving an error 504 Gateway Time-out error when trying to access ERX. We are working diligently to resolve this as quickly as possible.
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