Outage in NexHealth

Synchronizer processing is delayed for some practices.

Resolved Minor

September 07, 2025 - Started 5 months ago - Lasted about 22 hours

Incident Report

Changed records read from a few practices are taking a long time to synchronize to NexHealth. We are currently investigating this incident.

Components affected

NexHealth Synchronizer

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Latest Updates ( sorted recent to last )

INVESTIGATING 5 months ago - at 09/07/2025 03:30PM

Changed records read from a few practices are taking a long time to synchronize to NexHealth. We are currently investigating this incident.

MONITORING 5 months ago - at 09/07/2025 05:27PM

We implemented a fix and are currently monitoring the result.

IDENTIFIED 5 months ago - at 09/07/2025 06:20PM

We have identified an additional issue and are continuing to work on a fix.

MONITORING 5 months ago - at 09/07/2025 08:09PM

We implemented a fix and are currently monitoring the result.

MONITORING 5 months ago - at 09/07/2025 09:59PM

Data processing is caught up for most practices and EHRs. There are still isolated delays for large multi-location organizations, and we are continuing to process through the backlog.

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