Outage in NEXL
Performance Issues on US and EU instances
Resolved MajorIncident Report
We have identified an issue with our US and EU infrastructure, causing users to experience slow page loads and server timeouts on some pages. Our team is aware of the issues and has been working on a resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 08/28/2025 10:47PM
The issue has been fully resolved.
Root cause analysis shows the problem was introduced during the most recent deployment, which included a change to a database view for an upcoming feature. This change caused one of our queries (triggered when loading contact lists) to put excessive load on the database server. As a result, users experienced performance degradation and timeouts.
We have deployed a fix, and all systems are now stable and fully operational.
IDENTIFIED
6 months ago - at 08/28/2025 07:31PM
We have identified an issue with our US and EU infrastructure, causing users to experience slow page loads and server timeouts on some pages. Our team is aware of the issues and has been working on a resolution.
Latest NEXL outages
Network maintenance in SYD (Sydney, Australia) - 3 months ago
Intermittent Timeout Errors on EU/US Instance - 3 months ago
Third party outage: Cloudflare - 4 months ago
Imports are currently not working on eu.nexl.cloud - 5 months ago
Issue loading contact and company lists on EU - 5 months ago
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