Outage in ngrok
Endpoints using traffic policies are erroneously hitting limits
Resolved MajorIncident Report
Summary AI Generated
Customer endpoints using traffic policies were erroneously flagged as hitting limits, causing disruption for affected ngrok users. The incident lasted approximately 1.4 hours before a fix was deployed across all regions, restoring normal behavior. Customers may still see residual limit warnings in their dashboards despite the underlying issue being resolved.
We are currently investigating an issue preventing some customers from logging in to dashboard.ngrok.com
Components affected
ngrok Dashboard (https://dashboard..com)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/08/2026 08:26PM
This incident has been resolved.
MONITORING
1 day ago - at 09/08/2026 07:37PM
A fix has been deployed to all regions and endpoints using traffic policies are no longer being erroneously limited. Customers may still see notices in their dashboards warning about the limits.
INVESTIGATING
1 day ago - at 09/08/2026 07:30PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 09/08/2026 07:29PM
Customer endpoints using traffic policy are erroneously being flagged as hitting limits. The ngrok engineering team is currently working to resolve this issue.
INVESTIGATING
1 day ago - at 09/08/2026 07:01PM
We are currently investigating an issue preventing some customers from logging in to dashboard.ngrok.com
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