Outage in Nile

Increased processing time on Nile cloud impacting connectivity for wired devices for some of our customers

Resolved Major

July 10, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Customers may experience degraded performance for some services due to higher than usual processing latencies in the Nile Cloud. The issue has been identified and mitigations are being applied.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/10/2024 04:39PM

The issue has been resolved. To prevent future occurrences, we are conducting a thorough investigation into the root cause of the outage and implementing enhanced safeguards and monitoring systems. Further details will be provided to customers via email.

MONITORING over 1 year ago - at 07/10/2024 03:52PM

Mitigations have been applied and the issues have been resolved. We will continue to monitor for rebound before resolving.

IDENTIFIED over 1 year ago - at 07/10/2024 03:32PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 07/10/2024 02:36PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 07/10/2024 02:34PM

Customers may experience degraded performance for some services due to higher than usual processing latencies in the Nile Cloud. The issue has been identified and mitigations are being applied.

Latest Nile outages

Data Processing Delays - Reporting Tools Affected - 2 months ago

SLA coverage details are missing from dashboard - 7 months ago

Nile Portal showing empty tiles in place of relevant data - 12 months ago

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