Outage in Nile
Increased processing time on Nile cloud impacting connectivity for wired devices for some of our customers
Resolved MajorIncident Report
Customers may experience degraded performance for some services due to higher than usual processing latencies in the Nile Cloud. The issue has been identified and mitigations are being applied.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 07/10/2024 04:39PM
The issue has been resolved. To prevent future occurrences, we are conducting a thorough investigation into the root cause of the outage and implementing enhanced safeguards and monitoring systems. Further details will be provided to customers via email.
MONITORING
almost 2 years ago - at 07/10/2024 03:52PM
Mitigations have been applied and the issues have been resolved. We will continue to monitor for rebound before resolving.
IDENTIFIED
almost 2 years ago - at 07/10/2024 03:32PM
We are continuing to work on a fix for this issue.
IDENTIFIED
almost 2 years ago - at 07/10/2024 02:36PM
We are continuing to work on a fix for this issue.
IDENTIFIED
almost 2 years ago - at 07/10/2024 02:34PM
Customers may experience degraded performance for some services due to higher than usual processing latencies in the Nile Cloud. The issue has been identified and mitigations are being applied.
Latest Nile outages
Data Processing Delays - Reporting Tools Affected - 6 months ago
SLA coverage details are missing from dashboard - 10 months ago
Nile Portal showing empty tiles in place of relevant data - about 1 year ago
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