Outage in NinjaOne
Office 365 Patch failures
Resolved Minor
August 07, 2023 - Started almost 3 years ago
Official incident page
Official incident page
Incident Report
We are aware of an issue involving software updates to Office 365 for many of our customers, and we are truly sorry for the pain this has caused. We are actively working to address this for all affected users.
Our software patching partner, Ivanti, is treating this as a critical priority, and we are working closely with them to identify a solution. From the cases we’ve seen so far, this appears to be caused by conflicts in the Office 365 patching channel(s) configured on a device.
If you are impacted by this issue, please reach out to our Support team. They can provide a script to clear out possible channel conflicts. The script has worked well to resolve the issue for the majority of affected users.
We are continuing to work on this issue with Ivanti, and we will provide further updates as we work toward a resolution
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 08/19/2023 02:59PM
We have partnered with Ivanti to correct the issue with office patches. If you continue to experience issues with receiving the correct patches please reach out to support for further assistance.
IDENTIFIED
almost 3 years ago - at 08/07/2023 05:39PM
We are aware of an issue involving software updates to Office 365 for many of our customers, and we are truly sorry for the pain this has caused. We are actively working to address this for all affected users.
Our software patching partner, Ivanti, is treating this as a critical priority, and we are working closely with them to identify a solution. From the cases we’ve seen so far, this appears to be caused by conflicts in the Office 365 patching channel(s) configured on a device.
If you are impacted by this issue, please reach out to our Support team. They can provide a script to clear out possible channel conflicts. The script has worked well to resolve the issue for the majority of affected users.
We are continuing to work on this issue with Ivanti, and we will provide further updates as we work toward a resolution
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