Outage in NinjaOne

NA Service Issue - Performance Degraded

Resolved Minor
May 02, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware of some performance related issues with some components of the Ninja platform and are currently investigating.
Components affected
NinjaOne United States (US)

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/02/2024 05:10PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/02/2024 04:23PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 05/02/2024 03:56PM

We are applying a revised fix shortly - this may result in poor performance in remote tools and real time services for a short period of around 5 minutes.

IDENTIFIED over 1 year ago - at 05/02/2024 03:25PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 05/02/2024 02:59PM

We will shortly cause a brief interruption to the ninja remote tools and realtime services in order to apply a change which we hope will resolve this connection issue in full.
We estimate this outage will last for between 5 and 15 minutes.

IDENTIFIED over 1 year ago - at 05/02/2024 02:39PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 05/02/2024 02:00PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 05/02/2024 01:49PM

We are continuing to investigate. It appears that remote tools are currently affected.

INVESTIGATING over 1 year ago - at 05/02/2024 01:25PM

We are aware of some performance related issues with some components of the Ninja platform and are currently investigating.

Latest NinjaOne outages

EU - Increased error rates and delays on scheduled tasks - 12 days ago
US2 - Ninja Remote Issues - 13 days ago
US - NinjaOne Ticketing and ITSM/PSA Integration issues - 17 days ago
Service Issue - Performance Degraded - 18 days ago
Remote Tools Issues - 24 days ago

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