Outage in NinjaOne

Multiple third party providers continue to be impacted by cloud service outage - including SMS messaging

Resolved Minor
October 20, 2025 - Started 27 days ago - Lasted about 8 hours
Official incident page

Incident Report

Ninja Services are working as expected, however while the providers restore service we advise users to switch to TOTP Authentication.
Components affected
NinjaOne United States (US) NinjaOne Europe (EU) NinjaOne Australia (OC) NinjaOne Canada (CA)

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 10/20/2025 11:40PM

This incident has been resolved.

MONITORING 26 days ago - at 10/20/2025 10:23PM

Update: We continue to monitor multiple third party providers as they begin to see recovery from the major cloud service outage. Ninja Services are working as expected, however while the providers continue to fully restore service we advise SMS users to switch to TOTP authentication.

MONITORING 26 days ago - at 10/20/2025 07:10PM

Update: We continue to monitor multiple third party providers that continue to be impacted by the cloud service outage - SMS messaging is included. Ninja services are otherwise working as expected. We advise users to switch to TOTP to avoid SMS issues.

MONITORING 27 days ago - at 10/20/2025 03:35PM

Ninja Services are working as expected, however while the providers restore service we advise users to switch to TOTP Authentication.

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