Outage in NinjaOne

Multiple third party providers continue to be impacted by cloud service outage - including SMS messaging

Resolved Minor
October 20, 2025 - Started 3 days ago - Lasted about 8 hours
Official incident page

Incident Report

Ninja Services are working as expected, however while the providers restore service we advise users to switch to TOTP Authentication.
Components affected
NinjaOne United States (US) NinjaOne Europe (EU) NinjaOne Australia (OC) NinjaOne Canada (CA)

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/20/2025 11:40PM

This incident has been resolved.

MONITORING 2 days ago - at 10/20/2025 10:23PM

Update: We continue to monitor multiple third party providers as they begin to see recovery from the major cloud service outage. Ninja Services are working as expected, however while the providers continue to fully restore service we advise SMS users to switch to TOTP authentication.

MONITORING 3 days ago - at 10/20/2025 07:10PM

Update: We continue to monitor multiple third party providers that continue to be impacted by the cloud service outage - SMS messaging is included. Ninja services are otherwise working as expected. We advise users to switch to TOTP to avoid SMS issues.

MONITORING 3 days ago - at 10/20/2025 03:35PM

Ninja Services are working as expected, however while the providers restore service we advise users to switch to TOTP Authentication.

Latest NinjaOne outages

Service Issue - Performance Degraded - 1 day ago
Multiple third party providers impacted by cloud service outage - including SMS messaging - 3 days ago
EU - Increased error rates and delays on scheduled tasks - 15 days ago
US2 - Ninja Remote Issues - 17 days ago
US - NinjaOne Ticketing and ITSM/PSA Integration issues - 21 days ago

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