Outage in NinjaOne

Ninja/Dropsuite SSO Navigation Broken & Organizations Unlinked Following Recent DS Update

Resolved Minor
November 06, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue affecting the Ninja SaaS Backup integration where the Single Sign-On (SSO) link to the Dropsuite portal is temporarily unavailable. Customers should use direct sign-in to the separate Dropsuite portal for continued access.
Components affected
NinjaOne United States (US) NinjaOne Europe (EU) NinjaOne Australia (OC) NinjaOne Canada (CA)

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 11/06/2025 07:03PM

Ninja/Dropsuite SSO Navigation has been restored.

MONITORING 2 days ago - at 11/06/2025 06:01PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 11/06/2025 05:35PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 11/06/2025 05:18PM

We are investigating an issue affecting the Ninja SaaS Backup integration where the Single Sign-On (SSO) link to the Dropsuite portal is temporarily unavailable. Customers should use direct sign-in to the separate Dropsuite portal for continued access.

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