Automations and Scripting — Degraded

The issue causing automations, scripts, and scheduled tasks to remain queued on NMS delegates has been resolved for affected customers in the EU region following a successful targeted hotfix, which we have confirmed through testing.

To fully address this across all regions, we will be rolling out the same fix via scheduled maintenance plans next week. Each affected region will receive advance notice of its specific maintenance window through this status page. No action is required from customers in the meantime.

We appreciate your patience and apologize for any disruption this may have caused.

Our testing indicates the issue is remediated within EU. We are assessing the scope of customers affected in our other regions so we can hotfix as necessary to minimize impact to all customers. More updates to come as we progress through those remediation steps.

We have successfully deployed the hotfix to the affected customers in EU. We are validating the fix is working as expected.

We are preparing to deploy a targeted hotfix for the customers who are currently affected by this issue in our EU region. There will be a brief disruption of API and Web portal access for a subset of customers while we push the change.

We have identified that the issue is only affecting NMS delegates. To identify NMS delegates navigate to the Devices page, select the More Filters button in the top bar and select NMS Delegate.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Some customers may experience automations, scripts, and scheduled tasks remaining in a queued state and not executing. Affected devices will otherwise appear online and healthy. We have identified the cause and a fix is in progress. Further updates will follow as deployment timing is confirmed.