Outage in NinjaOne
NinjaOne Console Helpcenter Ticket Submission
Resolved MinorIncident Report
Summary AI Generated
For approximately 6 hours, customers across the EU, US, Australia, and Canada were unable to submit support tickets through the NinjaOne Console Helpcenter. Alternative submission methods via DOJO or email remained available throughout the incident. A fix was implemented and the incident was resolved.
We have identified an issue preventing customers from submitting support tickets through the NinjaOne Console Helpcenter. Customers can continue submitting support requests through DOJO or by emailing support@ninjaone.com. We have applied a mitigation and are monitoring recovery.
Components affected
NinjaOne Europe (EU) NinjaOne United States (US) NinjaOne Australia (OC) NinjaOne Canada (CA)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 08/04/2026 09:13PM
This incident has been resolved.
MONITORING
1 day ago - at 08/04/2026 06:19PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 08/04/2026 05:15PM
We are continuing to work on a fix for this issue.
IDENTIFIED
2 days ago - at 08/04/2026 04:10PM
The issue has been identified and a fix is being implemented.
MONITORING
2 days ago - at 08/04/2026 04:08PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 08/04/2026 03:23PM
We have identified an issue preventing customers from submitting support tickets through the NinjaOne Console Helpcenter. Customers can continue submitting support requests through DOJO or by emailing support@ninjaone.com. We have applied a mitigation and are monitoring recovery.
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