Outage in Nintex
DocGen for Salesforce Integration Authentication Failure
Resolved Minor
July 29, 2026 - Started 7 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
**Nintex DocGen for Salesforce** experienced an authentication failure lasting approximately 28 hours, caused by a bug in the admin authorization flow that prevented users from successfully authorizing the integration. Engineers identified a workaround and mitigated the issue for affected customers who contacted support, while continuing to investigate a full resolution. During the incident, customers were advised against changing integration user configurations, reauthorizing, or upgrading the package version.
Engineers have identified the source of an issue related to admin authorization flow and are actively developing a solution.
Customers are advised to avoid changing the integration user configuration, reauthorizing, or upgrading package version at this time.
Customers are advised to avoid changing the integration user configuration, reauthorizing, or upgrading package version at this time.
Components affected
Nintex DocGen for SalesforceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
7 days ago - at 07/30/2026 12:11AM
Engineers have identified the source of an issue related to admin authorization flow and are actively developing a solution.
Customers are advised to avoid changing the integration user configuration, reauthorizing, or upgrading package version at this time.
7 days ago - at 07/30/2026 02:26AM
Engineers have identified a workaround and mitigated the issue for customers who have reported authorization issues to our support teams while we continue to investigate.
If you have issues authorizing, please contact support at Nintex and provide the affected organization ID.
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