Outage in Nintex
DocGen for Salesforce failures due to Salesforce's API outage
Resolved Major
September 16, 2026 - Started 20 days ago
- Lasted about 9 hours
Incident Report
Summary AI Generated
**Summary:** A Salesforce API outage caused document generation requests in Nintex DocGen for Salesforce to fail with timeout errors for approximately 9.4 hours. Nintex engineers monitored the Salesforce incident throughout the disruption. The issue was rooted entirely in Salesforce's platform and resolved once Salesforce restored their services.
Salesforce services are experiencing a disruption, which is causing document generation requests to fail. Our engineers are actively monitoring the Salesforce incident and tracking updates here:
https://status.salesforce.com/incidents/20004433
https://status.salesforce.com/incidents/20004433
Components affected
Nintex DocGen for SalesforceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
20 days ago - at 09/16/2026 10:44AM
Salesforce services are experiencing a disruption, which is causing document generation requests to fail. Our engineers are actively monitoring the Salesforce incident and tracking updates here:
https://status.salesforce.com/incidents/20004433
20 days ago - at 09/16/2026 10:59AM
Our investigation indicates that document generation failures are being caused by timeout errors returned from Salesforce due to an ongoing Salesforce API outage.
We are tracking the Salesforce incident here:
https://status.salesforce.com/incidents/20004433
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