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Outage in Nmbrs

Nmbrs not accessible for specific set of clients

Resolved Major
November 04, 2025 - Started 3 months ago - Lasted about 8 hours
Official incident page

Incident Report

Some users may receive an 'unknown error' message when trying to log in, preventing access to Nmbrs. We are investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/04/2025 02:05PM

This incident has been resolved.

MONITORING 3 months ago - at 11/04/2025 01:40PM

We’ve resolved the issue for our customers in the Netherlands. Services are now operating normally in that region.

For our customers in Sweden, we are currently implementing a fix. Please note that this process may take some time. We appreciate your patience and will continue to provide updates as progress is made.

MONITORING 3 months ago - at 11/04/2025 01:27PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 11/04/2025 01:20PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 11/04/2025 12:55PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 11/04/2025 12:01PM

The update has started.

IDENTIFIED 3 months ago - at 11/04/2025 11:19AM

We will be performing a system update at 13:00 CET to address the ongoing incident. During this time, you may experience temporary service interruptions. We appreciate your patience and will provide further updates once the maintenance is complete.

IDENTIFIED 3 months ago - at 11/04/2025 10:48AM

We have identified the root cause of the issue and are actively implementing a resolution. We expect improvements to be visible within the coming hour. Our investigation remains ongoing to ensure full remediation and to prevent recurrence.

INVESTIGATING 3 months ago - at 11/04/2025 10:17AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 11/04/2025 09:48AM

The issue is still under investigation.

INVESTIGATING 3 months ago - at 11/04/2025 09:16AM

We have identified that this issue only affects users with multiple logins within a single environment. The root cause has not yet been determined. Our investigation is ongoing.

INVESTIGATING 3 months ago - at 11/04/2025 08:38AM

The issue is still under investigation. We’ll share updates as soon as more information becomes available.

INVESTIGATING 3 months ago - at 11/04/2025 06:18AM

Some users may receive an 'unknown error' message when trying to log in, preventing access to Nmbrs. We are investigating this issue.

INVESTIGATING 3 months ago - at 11/04/2025 06:18AM

Some users may receive an 'unknown error' message when trying to log in, preventing access to Nmbrs. We are investigating this issue.

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