Outage in Nmbrs
Interactive payslip cannot be loaded, blocking the payroll run
Resolved MinorIncident Report
Summary AI Generated
The Nmbrs service experienced an issue where interactive payslips could not be loaded, blocking payroll runs and affecting the web application, sandbox environments, and API. The incident was resolved after 3.7 hours through service restarts and additional fixes that restored payslip downloading, payroll processing, and PDF document generation capabilities.
We are currently investigating this issue.
Components affected
Nmbrs Web Application (APM) Nmbrs Web Application (APM) Nmbrs Sandbox Nmbrs Sandbox Nmbrs API Nmbrs APINeed to monitor Nmbrs outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 03/20/2026 10:13AM
This incident has been resolved.
MONITORING
4 days ago - at 03/20/2026 09:42AM
The live environment functions have been fully restored. We keep on monitoring the results. In some sandbox environments, the same error messages may still appear, but these will be resolved overnight through a restore.
MONITORING
4 days ago - at 03/20/2026 09:01AM
A fix has been implemented, restoring the ability to download documents as PDF. We are currently monitoring the results.
MONITORING
4 days ago - at 03/20/2026 08:12AM
Downloading the payslips and processing the run is now possible again. At the moment, downloading documents to PDF still results in an error. The cause of this issue is currently under investigation.
MONITORING
4 days ago - at 03/20/2026 07:39AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 03/20/2026 07:15AM
To resolve the issue, we have restarted a number of services. We are currently monitoring the impact of this action and will continue to do so to ensure system stability.
INVESTIGATING
4 days ago - at 03/20/2026 06:34AM
We are currently investigating this issue.
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