**Nmbrs experienced application slowness lasting approximately 4.3 hours**, affecting the Web Application (APM) and Sandbox environments. An initial fix had been attempted earlier but proved ineffective, prompting a reopened investigation that led to root cause identification and a subsequent fix. The incident was fully resolved after a monitoring period confirmed the fix was successful.
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This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The root cause has been identified, and we are currently working on a suitable solution.
Unfortunately, the fix that was implemented this morning does not appear to have had the expected effect. The investigation has therefore been reopened.
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