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Outage in NMI

First Data Rapid Connect Settlement Delay

Resolved Minor
June 17, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

An internal system issue has caused a delay in the posting of certain First Data Rapid Connect transactions to Fiserv for settlement. As a result, the corresponding funding to accounts may also have been delayed. A further update will be provided shortly with more information.
Components affected
NMI First Data Nashville North

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/17/2025 01:09PM

The internal system issue that caused a delay in the posting of certain First Data Rapid Connect transactions for settlement has now been resolved. The affected transactions are those normally submitted to Fiserv between 00:35 and 01:35 UTC; these were submitted by 02:35 UTC. Additionally, transactions typically submitted between 07:15 and 08:15 UTC were submitted by 12:06 UTC. As a result, the associated funding to accounts may have been delayed.

IDENTIFIED 10 months ago - at 06/17/2025 10:34AM

The internal system issue that caused a delay in the posting of certain First Data Rapid Connect transactions for settlement has now been identified and is being resolved. Transactions that are normally submitted to Fiserv between 00:35 and 01:35 UTC were submitted by 02:35 UTC. Other transactions are still being processed. A further update will be provided shortly with more information.

INVESTIGATING 10 months ago - at 06/17/2025 09:03AM

An internal system issue has caused a delay in the posting of certain First Data Rapid Connect transactions to Fiserv for settlement. As a result, the corresponding funding to accounts may also have been delayed. A further update will be provided shortly with more information.

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