Outage in NMI
Collect Checkout - Increased Error Rates and Latency
Resolved MinorIncident Report
Engineering is reviewing issues resulting increased error rates and load times with Collect Checkout
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 06/20/2025 06:22PM
Engineers are no longer observing elevated error rates or load times on Collect Checkout. This incident is now resolved.
MONITORING
4 months ago - at 06/20/2025 03:20AM
Mitigations deployed have alleviated the elevated latency. The team continues to monitor for any return of slowness
IDENTIFIED
4 months ago - at 06/19/2025 07:30PM
Engineering continues to work with upstream providers to mitigate the issue. Error rates have significantly improved, but high latency for Collect Checkout calls is still being observed.
IDENTIFIED
4 months ago - at 06/19/2025 05:58PM
Engineering is reviewing issues resulting increased error rates and load times with Collect Checkout
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