Outage in NMI

Collect Checkout - Increased Error Rates and Latency

Resolved Minor

June 19, 2025 - Started 8 months ago - Lasted 1 day
Official incident page

Incident Report

Engineering is reviewing issues resulting increased error rates and load times with Collect Checkout

Components affected

NMI Control Panel

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 06/20/2025 06:22PM

Engineers are no longer observing elevated error rates or load times on Collect Checkout. This incident is now resolved.

MONITORING 8 months ago - at 06/20/2025 03:20AM

Mitigations deployed have alleviated the elevated latency. The team continues to monitor for any return of slowness

IDENTIFIED 8 months ago - at 06/19/2025 07:30PM

Engineering continues to work with upstream providers to mitigate the issue. Error rates have significantly improved, but high latency for Collect Checkout calls is still being observed.

IDENTIFIED 8 months ago - at 06/19/2025 05:58PM

Engineering is reviewing issues resulting increased error rates and load times with Collect Checkout

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