Outage in NMI
Collect Checkout - Increased Error Rates and Latency
Resolved MinorIncident Report
Engineering is reviewing issues resulting increased error rates and load times with Collect Checkout
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/20/2025 06:22PM
Engineers are no longer observing elevated error rates or load times on Collect Checkout. This incident is now resolved.
MONITORING
10 months ago - at 06/20/2025 03:20AM
Mitigations deployed have alleviated the elevated latency. The team continues to monitor for any return of slowness
IDENTIFIED
10 months ago - at 06/19/2025 07:30PM
Engineering continues to work with upstream providers to mitigate the issue. Error rates have significantly improved, but high latency for Collect Checkout calls is still being observed.
IDENTIFIED
10 months ago - at 06/19/2025 05:58PM
Engineering is reviewing issues resulting increased error rates and load times with Collect Checkout
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