Outage in NMI

Fiserv / First Data Latency and Settlement

Resolved Minor
September 18, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

Engineers are currently investigating increased latency on transactions to First Data platforms beginning at approximately 11:32 PM CDT. Settlements to First Data platforms scheduled since 11:32 PM CDT are currently delayed.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/18/2025 04:41PM

We have observed no further latency or settlement issues on First Data platforms. The issue began at approximately 11:32 PM CDT. Latency returned to normal at approximately 10:26 AM CDT. Settlement file processing is currently up-to-date.

MONITORING about 1 month ago - at 09/18/2025 03:35PM

Engineers are monitoring latency on First Data platforms. Latency is currently normal for these platforms.

INVESTIGATING about 1 month ago - at 09/18/2025 03:13PM

Engineers are currently investigating increased latency on transactions to First Data platforms beginning at approximately 11:32 PM CDT. Settlements to First Data platforms scheduled since 11:32 PM CDT are currently delayed.

Latest NMI outages

Connection Issues - 10 days ago
Api Processing - 17 days ago

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