Outage in NMI

Service Incident - Tsys Sierra EMV

Resolved Minor
October 23, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Tsys are investigating an ongoing issue on the Tsys Sierra platform causing communications failures. Customers may experience delays in authorization processing. Further updates will be provided when available.
Components affected
NMI Credit Card Processing NMI TSYS

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/23/2025 06:29PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 10/23/2025 04:54PM

Tsys are investigating an ongoing issue on the Tsys Sierra platform causing communications failures. Customers may experience delays in authorization processing. Further updates will be provided when available.

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