Outage in Northpass

Salesforce Connection failures

Minor
November 21, 2025 - Started 12 days ago
Official incident page

Incident Report

We are investigating reports of Salesforce Connection failures and we will update here as soon as we have more details.
Components affected
Northpass App

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Latest Updates ( sorted recent to last )
IDENTIFIED about 19 hours ago - at 12/02/2025 05:45PM

The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible.
In the meantime, we are preparing a workaround and steps to re-enable services.

For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf

IDENTIFIED 4 days ago - at 11/29/2025 02:20AM

The Salesforce and Gainsight incident remains ongoing. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf

IDENTIFIED 11 days ago - at 11/22/2025 07:59PM

The Salesforce and Gainsight incident remains ongoing. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf

IDENTIFIED 11 days ago - at 11/22/2025 03:00AM

We are working with Salesforce to restore functionality as quickly as possible. However, our Native platform remains operational.
We will continue to share updates here as soon as we have them.

IDENTIFIED 12 days ago - at 11/21/2025 06:58PM

We are working with Salesforce to restore functionality as quickly as possible. However, our Native platform remains operational.
We will continue to share updates here as soon as we have them.

IDENTIFIED 12 days ago - at 11/21/2025 03:26PM

We are continuing to work to restore functionality as quickly as possible. We will share updates here as soon as we have more information.

IDENTIFIED 12 days ago - at 11/21/2025 03:08PM

We’ve identified the authentication issue that is preventing our Salesforce app from connecting. Our team is working to restore functionality as quickly as possible and no data loss is expected.
We will share updates here as soon as we have more information.

INVESTIGATING 12 days ago - at 11/21/2025 03:02PM

We are investigating reports of Salesforce Connection failures and we will update here as soon as we have more details.

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