Salesforce Connection failures

The Northpass CE-Salesforce integration has been restored and has remained stable during monitoring.

For additional background on the broader Salesforce advisory and Gainsight’s response, please see:
- Overview of the incident and restoration of connections: https://www.gainsight.com/blog/salesforce-re-enables-gainsight-connections/
- Mandiant investigation summary: https://www.gainsight.com/blog/mandiant-investigation-summary/
- CrowdStrike investigation summary: https://www.gainsight.com/blog/crowdstrike-investigation-summary/

We are closing this incident and will continue to monitor the integration as part of our standard reliability practices. Thank you for your patience and partnership throughout this event.

Salesforce has approved the managed packages for Northpass CE. Customers can now begin reconnecting to Salesforce. Additional guidance will be shared as needed.

We continue to work closely with Salesforce to restore the Northpass-Salesforce integration. Currently, the integration remains offline, and we do not recommend attempting to reconnect the integration at this time.

The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible.
In the meantime, we are preparing a workaround and steps to re-enable services.

For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf

The Salesforce and Gainsight incident remains ongoing. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf

The Salesforce and Gainsight incident remains ongoing. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf

We are working with Salesforce to restore functionality as quickly as possible. However, our Native platform remains operational.
We will continue to share updates here as soon as we have them.

We are working with Salesforce to restore functionality as quickly as possible. However, our Native platform remains operational.
We will continue to share updates here as soon as we have them.

We are continuing to work to restore functionality as quickly as possible. We will share updates here as soon as we have more information.

We’ve identified the authentication issue that is preventing our Salesforce app from connecting. Our team is working to restore functionality as quickly as possible and no data loss is expected.
We will share updates here as soon as we have more information.

We are investigating reports of Salesforce Connection failures and we will update here as soon as we have more details.