Outage in Nosto

We have identified issue causing degraded functionality in the Nosto Commerce Experience Platform

Resolved Minor

January 22, 2025 - Started about 1 year ago - Lasted about 8 hours
Official incident page

Incident Report

We’ve identified what is causing the issue and are working on a to resolve the issue. An update will be provided once the issue has been resolved. Your patience is appreciated.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/22/2025 09:27PM

We have resolved the issue causing degraded functionality in the Nosto Commerce Experience Platform. A post incident analysis will conducted on each incident reported on our status page with prioritised mitigation actions to prevent similar issues re-emerging or limiting the impact of similar types of issues in the future. Thank your for your patience!

MONITORING about 1 year ago - at 01/22/2025 03:07PM

A fix has been implemented. Search & Categories latency levels are back to normal. We will continue to monitor the situation.

IDENTIFIED about 1 year ago - at 01/22/2025 02:00PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 01/22/2025 01:52PM

We’ve identified what is causing the issue and are working on a to resolve the issue. An update will be provided once the issue has been resolved. Your patience is appreciated.

Latest Nosto outages

Missing product updates in Search & Category Merchandising - 4 months ago

CustomFields in Search and CM temporarily unavailable - 5 months ago

We have identified issue causing degraded functionality in the Nosto Commerce Experience Platform - 7 months ago

A/B test results showing an error in the Admin tool - 9 months ago

Increased latency / partial outage in Search & Category Merchandising (Universal) - 11 months ago

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