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Outage in Npay

Delayed settlement payouts — Amex transactions via Nets Finland, October 6

Resolved Minor
October 07, 2026 - Started 3 days ago - Lasted about 23 hours
Official incident page

Incident Report

We have identified an issue affecting the settlement of American Express (Amex) card transactions processed through our Nets Finland acquirer on October 6th. A settlement file covering transactions from that day was rejected during processing. As a result, payouts for the affected transactions are delayed until the file has been corrected and resubmitted. We are actively working on resubmitting the file. We will provide an update once payouts have been confirmed as processed. *Affected transactions:* Amex card transactions, Nets Finland acquirer, October 6th *Impact:* Delayed settlement payouts; no transactions are lost
Components affected
Npay Payment Backend

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/08/2026 07:10AM

The corrected settlement file has passed processing. Payouts for the affected transactions are expected to arrive one day later than usual.

We’re sorry for the delay and any inconvenience this has caused. No transactions were lost, and this issue is now resolved.

Affected transactions: Amex card transactions, Nets Finland acquirer, October 6th

MONITORING 3 days ago - at 10/07/2026 03:49PM

The settlement file for the affected transactions has been corrected and resubmitted for processing.

Based on the current information, we expect payouts to be processed one day later than usual. Processing has not yet been confirmed, and we’ll share another update if the expected timing changes.

Affected transactions: Amex card transactions, Nets Finland acquirer, October 6th
Impact: Delayed settlement payouts; no transactions are lost

IDENTIFIED 3 days ago - at 10/07/2026 08:25AM

We have identified an issue affecting the settlement of American Express (Amex) card transactions processed through our Nets Finland acquirer on October 6th.

A settlement file covering transactions from that day was rejected during processing. As a result, payouts for the affected transactions are delayed until the file has been corrected and resubmitted.

We are actively working on resubmitting the file. We will provide an update once payouts have been confirmed as processed.

*Affected transactions:* Amex card transactions, Nets Finland acquirer, October 6th
*Impact:* Delayed settlement payouts; no transactions are lost

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