Outage in NTA

Outage

Resolved Major

December 31, 2025 - Started about 2 months ago - Lasted about 2 hours

Incident Report

We have become aware of an outage on one of the upstream providers. We are currently investigating this incident.

Components affected

NTA MobeX Mobile NTA Inbound Calls NTA MobeX Softphone NTA API NTA Dialer NTA Busy Lamps NTA UC Integration NTA Outbound Calls NTA Web Interface NTA Handset Provisioning

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Latest Updates ( sorted recent to last )

INVESTIGATING about 2 months ago - at 12/31/2025 01:39PM

We have become aware of an outage on one of the upstream providers. We are currently investigating this incident.

IDENTIFIED about 2 months ago - at 12/31/2025 01:51PM

We are continuing to work on a fix for this incident.

INVESTIGATING about 2 months ago - at 12/31/2025 01:55PM

We are currently investigating this incident.

INVESTIGATING about 2 months ago - at 12/31/2025 02:21PM

We are currently investigating this incident.

IDENTIFIED about 2 months ago - at 12/31/2025 02:45PM

While the service is now working, we are continuing to work on a fix for this incident.

MONITORING about 2 months ago - at 12/31/2025 03:21PM

We implemented a fix and are currently monitoring the result.

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