Outage in NTA
Network Issues
Resolved Major
February 26, 2026 - Started about 2 months ago
- Lasted about 17 hours
Incident Report
Summary AI Generated
NTA experienced a major network outage lasting 16.9 hours that affected all core services including calls, mobile applications, web interfaces, and integrations due to a flapping primary network connection that prevented automatic failover systems from activating. Engineers manually disconnected the problematic link at the datacenter to restore service using backup connections, with restricted service resuming after approximately 1 hour and 10 minutes, followed by full restoration about 43 minutes later. The incident required on-site intervention because the failover mechanisms only engage when connections are completely down, not when they are intermittently flapping.
Whilst we do have failover mechanisms in place, these only apply when the primary connection is hard down. As it currently flapping, this prevents the system moving into failover as the connection is not hard down. Unfortunately, this has put the system in a state where we will have to manually disconnect the link in order to utilise the other links. Our engineers are at site at the datacentre and working on the servers
Components affected
NTA MobeX Mobile NTA Inbound Calls NTA MobeX Softphone NTA API NTA Dialer NTA Busy Lamps NTA UC Integration NTA Homepage NTA Outbound Calls NTA Wallboards NTA Web Interface NTA Handset Provisioning NTA Lease Lines NTA Wireless InternetTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 2 months ago - at 02/26/2026 04:45PM
Whilst we do have failover mechanisms in place, these only apply when the primary connection is hard down. As it currently flapping, this prevents the system moving into failover as the connection is not hard down. Unfortunately, this has put the system in a state where we will have to manually disconnect the link in order to utilise the other links. Our engineers are at site at the datacentre and working on the servers
MONITORING
about 2 months ago - at 02/26/2026 04:55PM
We now have a restricted service back-up and running, but services such as BLF will not be fully operational for a while as we concentrate on getting things running back as normal
MONITORING
about 2 months ago - at 02/26/2026 05:38PM
Whilst services are fully restored, we are waiting for an update from our suppliers as to the reason for the outage. Once we have that,a reason for outage will be issued.
INVESTIGATING
about 2 months ago - at 02/26/2026 03:42PM
We are currently investigating this incident at our datacentres, which is affecting our network and the abilility to make and receive calls.
IDENTIFIED
about 2 months ago - at 02/26/2026 03:50PM
We are continuing to work on a fix for this incident.
IDENTIFIED
about 2 months ago - at 02/26/2026 04:21PM
Engineers have been dispatched to one of the datacentres to work on the issue
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