Outage in NTA
C30 Rebooting and Cloud Phonebook
Resolved Major
June 03, 2025 - Started 6 days ago
- Lasted about 24 hours
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Outage Details
We are aware of the C30 handsets rebooting/cutting off. This has been identified as an issue with LDAP. Please reset thee handset by pressing the OK button for 10 seconds to clear the configuration out of the handset to clear this. This is also causing Cloud Phonebook issues on other handsets, we are continuing to work on a fix for this incident.
Components affected
NTA Handset ProvisioningLatest Updates ( sorted recent to last )
IDENTIFIED
7 days ago - at 06/02/2025 10:00AM
We are aware of the C30 handsets rebooting/cutting off. This has been identified as an issue with LDAP. Please reset thee handset by pressing the OK button for 10 seconds to clear the configuration out of the handset to clear this. This is also causing Cloud Phonebook issues on other handsets, we are continuing to work on a fix for this incident.
IDENTIFIED
6 days ago - at 06/03/2025 11:16AM
We will be reprovisioning the C30 devices, after that it will be A, B, E, F, and then C33 and Ds which will take one hour per groupAfter this,the number of entries in the Cloud Phonebook will be worked on followed by the ringtones
MONITORING
6 days ago - at 06/03/2025 01:46PM
We implemented a fix and are currently monitoring the result. We are sending the connections directly to the LDAP server therefore bypassing the haproxy now and removing anything obstruction in the chain
MONITORING
6 days ago - at 06/03/2025 03:14PM
Yealink handsets will be reprovisioned after 18:00 tonight which should resolve the ringtone issues
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