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Outage Details
We are currently aware of an incident affecting the telephone lines. We are currently investigating the cause. We will send out further updates when we find out more information.
Components affected
NTA Busy Lamps NTA MobeX Mobile NTA Inbound Calls NTA Lease Lines NTA MobeX Softphone NTA API NTA Dialer NTA UC Integration NTA Homepage NTA Outbound Calls NTA Wallboards NTA Web Interface NTA Wireless Internet NTA Handset ProvisioningLatest Updates ( sorted recent to last )
INVESTIGATING
2 months ago - at 07/11/2025 09:58AM
We are currently aware of an incident affecting the telephone lines. We are currently investigating the cause. We will send out further updates when we find out more information.
IDENTIFIED
2 months ago - at 07/11/2025 10:33AM
BLF's have temporarily been disabled while service is fully restored
IDENTIFIED
2 months ago - at 07/11/2025 11:08AM
The outage has been identified as a network issue, which is being fully investigated. All services have been restored to normal, apart from the BLFs, which will be restored later today. An RFO will be issued following the investigation has been completed
MONITORING
2 months ago - at 07/11/2025 01:54PM
We implemented a fix and are currently monitoring the result.
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