Outage in nusutus+

support@nusutus.com - spurious email rejected notice

Resolved Minor

November 16, 2023 - Started about 2 years ago - Lasted about 23 hours
Official incident page

Incident Report

We have identified a disruption in our email infrastructure that is causing emails to support@nusutus.com to receive a reply with the error message "recipient's email server rejected." We are successfully receiving the emails and creating tickets however, inbound email may get this response. Impact on Service: None What We Are Doing: We are conducting an investigation to pinpoint the root cause between our email cyber security provider and our ticketing system. Timeline for Resolution: The timeline for resolution is under assessment. This notice will be updated when an ETR (estimated time of repair) is available.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 11/17/2023 05:30PM

The issue has been identified and resolved. Inbound emails to support@nusutus.com will no longer encounter bounce-back messages. We appreciate your patience during this time.

MONITORING about 2 years ago - at 11/16/2023 10:00PM

The issue has been identified and resolved. Inbound emails to support@nusutus.com should no longer encounter bounce-back messages. We are actively monitoring the situation for any further developments.

IDENTIFIED about 2 years ago - at 11/16/2023 06:59PM

We have identified a disruption in our email infrastructure that is causing emails to support@nusutus.com to receive a reply with the error message "recipient's email server rejected." We are successfully receiving the emails and creating tickets however, inbound email may get this response.

Impact on Service: None

What We Are Doing:
We are conducting an investigation to pinpoint the root cause between our email cyber security provider and our ticketing system.

Timeline for Resolution:
The timeline for resolution is under assessment. This notice will be updated when an ETR (estimated time of repair) is available.

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