Outage in nusutus+
High Call volume resulting in longer than expected hold times
Resolved MinorIncident Report
This afternoon, Ping Agent saw a larger than expected spike in call volume that extended call answer times. Additional staff has been brought in and we expect service levels to return to normal shortly. We are also investigating the cause behind the unexpected volume increase.
Thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 11/03/2023 12:07AM
Ping Agent caller wait times have been restored to ideal levels. Callers to the service are no longer experiencing extended delays reaching agents to place an order.
MONITORING
over 2 years ago - at 11/02/2023 10:55PM
This afternoon, Ping Agent saw a larger than expected spike in call volume that extended call answer times. Additional staff has been brought in and we expect service levels to return to normal shortly. We are also investigating the cause behind the unexpected volume increase.
Thank you for your patience.
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