Outage in NWEA

Salesforce Outage Impacting Support

Resolved Major

September 25, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are experiencing a service interruption with our Salesforce system, which is impacting our ability to take support calls and host content and chat interactions via NWEA Connection. Student testing is unaffected and should proceed as normal. Engineers are actively engaged with Salesforce to restore service. We will post an update by 11AM Pacific (2PM Eastern).

Components affected

NWEA Professional Learning Portal NWEA MAP Growth Student Testing NWEA Partner Support Portal NWEA Student Testing

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 09/25/2023 05:57PM

The service interruption with our Salesforce system has been resolved and all support systems are back online.

INVESTIGATING about 1 year ago - at 09/25/2023 05:06PM

We are experiencing a service interruption with our Salesforce system, which is impacting our ability to take support calls and host content and chat interactions via NWEA Connection.

Student testing is unaffected and should proceed as normal.

Engineers are actively engaged with Salesforce to restore service. We will post an update by 11AM Pacific (2PM Eastern).

Latest NWEA outages

Service Interruption: Professional Learning Online - 3 months ago

Proctors Unable to Access Open Test Sessions - 4 months ago

MAP Suite of Products Access issues - 4 months ago

Issue with Display of Data in Select MAP Growth Reports - 4 months ago

Password Reset emails not being received - 4 months ago

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