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Outage in Observe

2026-01-19 Elevated 500 errors from ingest endpoints

Resolved Major
January 20, 2026 - Started 25 days ago - Lasted about 2 hours
Official incident page

Incident Report

We’ve identified an issue causing elevated 500 errors for ingest endpoints. As a result, some users may experience ingest rejections that should be resolved by retry logic. Our team is actively investigating the root cause and working to restore normal performance as quickly as possible. We’ll provide updates as we learn more. Thank you for your patience!

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 01/20/2026 08:20AM

This incident has been resolved.

MONITORING 25 days ago - at 01/20/2026 06:59AM

The issue has been identified and a fix has been implemented. We will continue to monitor this issue but we expect any ingestion issues to be resolved.

INVESTIGATING 25 days ago - at 01/20/2026 06:35AM

We’ve identified an issue causing elevated 500 errors for ingest endpoints. As a result, some users may experience ingest rejections that should be resolved by retry logic. Our team is actively investigating the root cause and working to restore normal performance as quickly as possible. We’ll provide updates as we learn more. Thank you for your patience!

Latest Observe outages

2026-02-04 User queries may take longer to run and potential data staleness - 9 days ago
2026-02-04 Dataset Staleness in Sydney Region - 10 days ago
2026-01-22 Customers might notice Ingest lag and query latency - 23 days ago
2025-12-17: Monitors Not Triggering Alerts - about 2 months ago
2025-12-02 Elevated 500 errors from ingest endpoints - 2 months ago

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