2026-05-12 Monitor emails not sending

The incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue with outbound email delivery has recurred. Our team has re-engaged and is actively working on a resolution.

A fix has been implemented and we are monitoring to confirm full recovery.

Email delivery has been restored for new notifications going forward. Email alerts and scheduled reports triggered during this incident will not be delivered.

We will provide a final update once we have confirmed the service is fully restored.

We have identified the root cause of monitor email delivery failures affecting all Observe production regions and are working on a resolution.

We are investigating an issue affecting outbound email delivery from the Observe platform in all production regions. Monitor alert notifications, scheduled report deliveries, and other product emails are not being sent. Our team is actively investigating the root cause and working to restore normal performance as quickly as possible. We'll provide updates as we learn more.