Outage in observeai

[Interaction Processing] Degraded Performance

Resolved Minor
August 21, 2024 - Started 10 months ago - Lasted about 12 hours
Official incident page

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Outage Details

An issue with calls being delayed reaching the dashboard has been identified and a fix has been put in place. We are currently monitoring the progress of the delayed calls to ensure they will appear as expected and the platform reaches a healthy state once more.
Components affected
observeai Calls Tab
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 08/22/2024 09:08AM

Dear Client,

The issue stands resolved and all interactions should be available on the dashboard.

In case you are still seeing any issues, please feel free to open a ticket with support via the help center https://help.observe.ai/hc/en-us

Thanks and Regards
Obseve.AI Technical Support Team

MONITORING 10 months ago - at 08/21/2024 08:55PM

An issue with calls being delayed reaching the dashboard has been identified and a fix has been put in place. We are currently monitoring the progress of the delayed calls to ensure they will appear as expected and the platform reaches a healthy state once more.

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