Outage in observeai

[Interaction Processing] Degraded Performance

Resolved Minor
October 02, 2025 - Started about 1 month ago - Lasted about 20 hours
Official incident page

Incident Report

Some tenants within the Restricted/US Instance are experiencing a delay in interactions being processed. We are aware of the issue and are actively working on restoring the normal workflow. No interactions during this time are expected to be lost and are fully expected to be ingested as part of the remediation for this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 10/03/2025 01:53PM

All Observe.AI services have been restored. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center.

Thank you!
Observe.AI Technical Support

MONITORING about 1 month ago - at 10/02/2025 11:04PM

All previous interactions have been processed, and interactions are now being processed as expected going forward. We will monitor to ensure processing looks stable for a time longer before considering the issue resolved.

IDENTIFIED about 1 month ago - at 10/02/2025 08:06PM

We continue to work through the backlog and monitor the progress to ensure success. We'll continue to provide updates as they are available.

IDENTIFIED about 1 month ago - at 10/02/2025 05:43PM

Some tenants within the Restricted/US Instance are experiencing a delay in interactions being processed. We are aware of the issue and are actively working on restoring the normal workflow.

No interactions during this time are expected to be lost and are fully expected to be ingested as part of the remediation for this issue.

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