Outage in observeai
[Reporting Availability] Partial Outage
Resolved MinorIncident Report
We are aware of issues accessing reports and the data contained within for those placed on our Standard and Restricted/US Instances.
We have a ticket opened at the highest priority with the upstream group powering this functionality, and we will deliver any updates as soon as we have them.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/29/2025 04:44PM
The reporting functionality has remained stable and is back to operating as expected.
Thank you for your patience. If you have any questions or experience any further issues, please contact the Observe.AI Technical Support team via the Help Center.
MONITORING
4 months ago - at 10/29/2025 03:09PM
The scale-up activity has been completed, and performance is looking back to normal. We will monitor for a time to ensure stability before considering this issue resolved.
INVESTIGATING
4 months ago - at 10/29/2025 02:27PM
We will be forcing the reporting platform down so that the available resources can be increased. We expect reporting to be back up in 30 minutes and expect to see the performance begin to improve from there.
We will continue to provide updates as they are available.
INVESTIGATING
4 months ago - at 10/29/2025 02:22PM
We are aware of issues accessing reports and the data contained within for those placed on our Standard and Restricted/US Instances.
We have a ticket opened at the highest priority with the upstream group powering this functionality, and we will deliver any updates as soon as we have them.
Latest observeai outages
[Standard Instance] Latency in call processing - 12 days ago
Degraded Reporting Performance - 26 days ago
Latency Issues on Observe.AI Dashboard - about 2 months ago
Latency Issues on Observe.AI Dashboard - 4 months ago
[Standard Instance] Interactions Processing Delays - 4 months ago
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