Outage in observeai

Interactions Tab Latency

Resolved Major

June 24, 2026 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating increased latency affecting the Interactions tab for a subset of customers. Users may experience slower-than-normal load times when accessing interactions, applying filters, or navigating between interaction records. Our engineering team is actively investigating and working to mitigate the issue. We will share the next update as soon as we have additional information.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 06/24/2026 08:24PM

The issue is now resolved. Please reach out to Observe.AI Support for any further questions.

MONITORING about 1 month ago - at 06/24/2026 07:02PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 06/24/2026 06:01PM

We have identified the issue and a fix is being implemented.

We will share the next update as soon as we have additional information.

INVESTIGATING about 1 month ago - at 06/24/2026 05:19PM

We are currently investigating increased latency affecting the Interactions tab for a subset of customers. Users may experience slower-than-normal load times when accessing interactions, applying filters, or navigating between interaction records.

Our engineering team is actively investigating and working to mitigate the issue.

We will share the next update as soon as we have additional information.

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