Outage in Ocean Insights

Over the Road Analytics Dashboard Disruption

Resolved Minor
July 08, 2024 - Started over 1 year ago - Lasted about 12 hours
Official incident page

Incident Report

Hi team, We are experiencing disruption with our OTR Analytics Dashboard in VOC platform. Customers will face issue while trying to access the Analytics dashboard. Our engineering team is working to fix this issue at the earliest and we will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best regards, Sai Viswanath Engineer, Customer Support

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/09/2024 03:55AM

Dear Valued Customer,

Based on our monitoring, this issue has now been resolved

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Krishnakanth Sreebhashyam
Engineer, Customer Support Operations

MONITORING over 1 year ago - at 07/09/2024 12:43AM

Dear Valued Customer,

Our engineering team has identified and fixed this issue. The OTR Analytics Dashboard in VOC platform should now load as expected. We are continuing to monitor from our end and shall keep you posted.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Sai Viswanath
Engineer, Customer Support

IDENTIFIED over 1 year ago - at 07/08/2024 04:44PM

Hi team,

We are experiencing disruption with our OTR Analytics Dashboard in VOC platform. Customers will face issue while trying to access the Analytics dashboard. Our engineering team is working to fix this issue at the earliest and we will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Sai Viswanath
Engineer, Customer Support

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