Outage in Ocean Insights

Delayed Ocean Tracking Updates: Movement (NA region)

Resolved Minor
January 09, 2025 - Started about 1 year ago - Lasted about 11 hours
Official incident page

Incident Report

Dear Valued Customer, We are currently experiencing issues with tracking updates on the Movement platform for ocean shipments For NA region. During this period, Customers would face delays in tracking shipments. Our engineering team is investigating and will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Vyshnav Raju Support Operations Specialist

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/10/2025 04:18AM

Dear Valued Customer,

As per our monitoring, this issue is now resolved.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Aditya Pratap Singh
Support Operations Specialist

MONITORING about 1 year ago - at 01/09/2025 08:19PM

Dear Valued Customer,

Our engineering team has identified the issue and implemented a fix. We are continuing to monitor from our end and shall post a final update as more information is available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Vyshnav Raju
Support Operations Specialist

INVESTIGATING about 1 year ago - at 01/09/2025 05:36PM

Dear Valued Customer,

We are currently experiencing issues with tracking updates on the Movement platform for ocean shipments For NA region. During this period, Customers would face delays in tracking shipments.

Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Vyshnav Raju
Support Operations Specialist

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