Outage in Ocean Insights
Shipment Shared-Visibility Degraded for Carrier Tenants
Resolved MinorIncident Report
Dear Valued Customer,
We are currently experiencing an issue with the movement platform where in the carrier users do not have shared-visibility into shipments that have been shared with the carrier tenant for visibility purposes.
Our engineering team is investigating this issue as a priority, and we will provide updates here as they become available.
Regards,
Customer Support
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/01/2026 09:51PM
This incident has been resolved.
MONITORING
3 days ago - at 09/01/2026 06:27PM
Dear valued customer,
Our engineering team has implemented a fix and is now reprocessing the shipments that require reprocessing for shared visibility.
We will update here once this has been resolved.
Regards,
Customer Support
IDENTIFIED
3 days ago - at 09/01/2026 05:21PM
Dear Valued Customer,
Our engineering team has identified the issue and is actively working on a fix. We will continue to provide updates here as further progress is made.
Regards,
Customer Support
INVESTIGATING
3 days ago - at 09/01/2026 05:21PM
Dear valued customer,
Our engineering team has identified the issue and is actively working on a fix. We will continue to provide updates here as further progress is made.
Regards,
Customer Support
INVESTIGATING
3 days ago - at 09/01/2026 04:45PM
Dear Valued Customer,
We are currently experiencing an issue with the movement platform where in the carrier users do not have shared-visibility into shipments that have been shared with the carrier tenant for visibility purposes.
Our engineering team is investigating this issue as a priority, and we will provide updates here as they become available.
Regards,
Customer Support
Latest Ocean Insights outages
Disptach Request Failing - 3 days ago
Delay in Ocean Shipment Updates - about 1 month ago
Partial Service Disruption – Movement Login Issues (Some Customers) - about 2 months ago
Temporary Service Disruption – YMS Driver Text Messaging - 2 months ago
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