Outage in Ocrolus

API Errors for Plaid Imports

Resolved Major
November 06, 2024 - Started 6 months ago
Official incident page

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Outage Details

We are currently experiencing issues with the Ocrolus API for Plaid JSON uploads, affecting requests since 8:00 AM ET. Clients may encounter 400 errors in response to API requests during this period. Our engineering team is actively investigating and working to resolve the issue.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/06/2024 05:39PM

Between 08:30am and 11:35am ET on November 06th, API requests to import Plaid data returned a 400 error. This was caused by a software deployment that has been rolled back and the issue is resolved now. This incident affected 2 endpoints:
Upload Plaid JSON to Book - “https://docs.ocrolus.com/reference/upload-plaid-json” and
Import Plaid Asset Report - “https://docs.ocrolus.com/reference/import-plaid-asset-report”

MONITORING 6 months ago - at 11/06/2024 04:36PM

The issue with the Ocrolus API for Plaid JSON uploads has been identified and resolved. We are currently monitoring the system to ensure stability.

INVESTIGATING 6 months ago - at 11/06/2024 04:26PM

We are currently experiencing issues with the Ocrolus API for Plaid JSON uploads, affecting requests since 8:00 AM ET. Clients may encounter 400 errors in response to API requests during this period. Our engineering team is actively investigating and working to resolve the issue.

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