Outage in Ocrolus

There is an issue with Document processing

Resolved Minor

December 16, 2024 - Started 5 months ago
Official incident page

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Outage Details

The issue has been identified and fixed. Currently, we are monitoring the document processing and clearing the backlogs.

Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 12/17/2024 04:39AM

All of the backlog volume has been processed.

MONITORING 5 months ago - at 12/16/2024 11:19PM

Due to this issue clients may face high TAT issues

MONITORING 5 months ago - at 12/16/2024 11:19PM

We are continuing to monitor for any further issues.

MONITORING 5 months ago - at 12/16/2024 11:17PM

The issue has been identified and fixed.
Currently, we are monitoring the document processing and clearing the backlogs.

Latest Ocrolus outages

Dashboard Login and API Service Disruption - 2 months ago

Detect Degraded Performance - 3 months ago

Detect Processing Delays - 5 months ago

Higher-than-expected document volume - 5 months ago

API Errors for Plaid Imports - 6 months ago

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