Outage in Ocrolus
Duplicate Attachments In EFolder
Resolved Minor
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Outage Details
We’re currently experiencing an issue where duplicate document files are being placed in the eFolder unexpectedly. The concerned team is already investigating and working on a fix to restore normal functionality as soon as possible
Components affected
Ocrolus DashboardLatest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 06/04/2025 10:46AM
The system has fully recovered and is now functioning as expected.
MONITORING
23 days ago - at 06/03/2025 11:15PM
We are actively monitoring the system and have started to observe a reduction in duplicate instances. The team continues to work on resolving the issue and restoring the system to normal operations.
MONITORING
24 days ago - at 06/03/2025 06:34PM
While keeping an eye on things, we noticed a few more irregularities. The team is already on it and working to sort them out.
MONITORING
24 days ago - at 06/03/2025 05:59PM
The fix has been released, and we're currently monitoring the system to ensure everything is stable.
IDENTIFIED
24 days ago - at 06/03/2025 05:42PM
The issue has been identified and we are working on the fix.
INVESTIGATING
24 days ago - at 06/03/2025 05:40PM
We are continuing to investigate this issue.
INVESTIGATING
24 days ago - at 06/03/2025 05:24PM
We are continuing to investigate this issue.
INVESTIGATING
24 days ago - at 06/03/2025 05:21PM
We’re currently experiencing an issue where duplicate document files are being placed in the eFolder unexpectedly. The concerned team is already investigating and working on a fix to restore normal functionality as soon as possible
Latest Ocrolus outages
Delay in Document Processing Services - about 1 month ago
Encompass Connector Service Failure - about 2 months ago
Dashboard Login and API Service Disruption - 4 months ago
Detect Degraded Performance - 5 months ago
There is an issue with Document processing - 6 months ago
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