Outage in Ocrolus
Duplicate Attachments In EFolder
Resolved MinorIncident Report
We’re currently experiencing an issue where duplicate document files are being placed in the eFolder unexpectedly. The concerned team is already investigating and working on a fix to restore normal functionality as soon as possible
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/04/2025 10:46AM
The system has fully recovered and is now functioning as expected.
MONITORING
11 months ago - at 06/03/2025 11:15PM
We are actively monitoring the system and have started to observe a reduction in duplicate instances. The team continues to work on resolving the issue and restoring the system to normal operations.
MONITORING
11 months ago - at 06/03/2025 06:34PM
While keeping an eye on things, we noticed a few more irregularities. The team is already on it and working to sort them out.
MONITORING
11 months ago - at 06/03/2025 05:59PM
The fix has been released, and we're currently monitoring the system to ensure everything is stable.
IDENTIFIED
11 months ago - at 06/03/2025 05:42PM
The issue has been identified and we are working on the fix.
INVESTIGATING
11 months ago - at 06/03/2025 05:40PM
We are continuing to investigate this issue.
INVESTIGATING
11 months ago - at 06/03/2025 05:24PM
We are continuing to investigate this issue.
INVESTIGATING
11 months ago - at 06/03/2025 05:21PM
We’re currently experiencing an issue where duplicate document files are being placed in the eFolder unexpectedly. The concerned team is already investigating and working on a fix to restore normal functionality as soon as possible
Latest Ocrolus outages
Delays in Document Processing Services - about 1 month ago
Authentication and Login errors - 3 months ago
Expected outage due to Cloud provider - 6 months ago
Detect Degraded Performance - 6 months ago
Document Processing Delays - 6 months ago
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