Outage in Ocrolus

Duplicate Attachments In EFolder

Resolved Minor
June 03, 2025 - Started 3 days ago - Lasted about 17 hours
Official incident page

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Outage Details

We’re currently experiencing an issue where duplicate document files are being placed in the eFolder unexpectedly. The concerned team is already investigating and working on a fix to restore normal functionality as soon as possible
Components affected
Ocrolus Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 06/04/2025 10:46AM

The system has fully recovered and is now functioning as expected.

MONITORING 3 days ago - at 06/03/2025 11:15PM

We are actively monitoring the system and have started to observe a reduction in duplicate instances. The team continues to work on resolving the issue and restoring the system to normal operations.

MONITORING 3 days ago - at 06/03/2025 06:34PM

While keeping an eye on things, we noticed a few more irregularities. The team is already on it and working to sort them out.

MONITORING 3 days ago - at 06/03/2025 05:59PM

The fix has been released, and we're currently monitoring the system to ensure everything is stable.

IDENTIFIED 3 days ago - at 06/03/2025 05:42PM

The issue has been identified and we are working on the fix.

INVESTIGATING 3 days ago - at 06/03/2025 05:40PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 06/03/2025 05:24PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 06/03/2025 05:21PM

We’re currently experiencing an issue where duplicate document files are being placed in the eFolder unexpectedly. The concerned team is already investigating and working on a fix to restore normal functionality as soon as possible

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