Outage in Ocrolus

Detect Degraded Performance

Resolved Minor
October 14, 2025 - Started 19 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.
Components affected
Ocrolus Detect

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Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 10/14/2025 09:11PM

The system has fully recovered, and all Detect services are now running smoothly.

MONITORING 19 days ago - at 10/14/2025 08:01PM

We are currently processing the backlog of messages and are approximately one hour behind. This delay is limited in scope — only a subset of books are affected, while the majority are processing as expected. Our teams continue to monitor the situation closely to ensure full recovery and system stability.

IDENTIFIED 19 days ago - at 10/14/2025 06:38PM

We identified the root cause and have applied the necessary fix.

INVESTIGATING 19 days ago - at 10/14/2025 06:08PM

We are continuing to investigate this issue.

INVESTIGATING 19 days ago - at 10/14/2025 05:24PM

We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

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