Outage in Ocrolus

Detect Degraded Performance

Resolved Minor
October 14, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.
Components affected
Ocrolus Detect

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/14/2025 09:11PM

The system has fully recovered, and all Detect services are now running smoothly.

MONITORING 3 months ago - at 10/14/2025 08:01PM

We are currently processing the backlog of messages and are approximately one hour behind. This delay is limited in scope — only a subset of books are affected, while the majority are processing as expected. Our teams continue to monitor the situation closely to ensure full recovery and system stability.

IDENTIFIED 3 months ago - at 10/14/2025 06:38PM

We identified the root cause and have applied the necessary fix.

INVESTIGATING 3 months ago - at 10/14/2025 06:08PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 10/14/2025 05:24PM

We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.

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