Outage in Ocrolus
Delays in Updating Custom Fields
Resolved MinorIncident Report
We are noticing delays with Encompass interactions, causing delay in custom field updates. We are actively looking into this.
Components affected
Ocrolus IncomeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 04/29/2026 05:04PM
The issue has been successfully resolved, and impacted services are now fully operational.
MONITORING
10 days ago - at 04/29/2026 04:05PM
Services are stabilizing following the fix, and we will continue to closely monitor performance.
IDENTIFIED
10 days ago - at 04/29/2026 03:33PM
We identified the root cause and are applying the necessary fix.
INVESTIGATING
10 days ago - at 04/29/2026 02:51PM
We are noticing delays with Encompass interactions, causing delay in custom field updates. We are actively looking into this.
Latest Ocrolus outages
Delays in Document Processing and Detect Completion - 16 days ago
Delays in Document Processing Services - about 2 months ago
Authentication and Login errors - 3 months ago
Expected outage due to Cloud provider - 7 months ago
Detect Degraded Performance - 7 months ago
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