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Outage in Ocrolus

Encompass (ICE) Service Disruption Impacting Ocrolus Services

Resolved Minor
October 06, 2026 - Started about 10 hours ago - Lasted about 5 hours
Official incident page

Incident Report

We are aware of an ongoing issue with Encompass (ICE Mortgage Technology) that is impacting Ocrolus services, including EPC Services. Our teams are actively monitoring the situation and will provide updates as more information becomes available
Components affected
Ocrolus Document Processing

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 10/06/2026 09:12PM

ICE has resolved the issue impacting Encompass/EPC services. We’ve verified from our end that document ingestion and processing are functioning normally. We’ll continue to monitor, but no further impact is currently expected.

IDENTIFIED about 7 hours ago - at 10/06/2026 06:35PM

ICE teams continue to focus on restoring all Partner integrations. We are making progress and will post an update once all integrations are restored.

IDENTIFIED about 10 hours ago - at 10/06/2026 04:22PM

We are aware of an ongoing issue with Encompass (ICE Mortgage Technology) that is impacting Ocrolus services, including EPC Services. Our teams are actively monitoring the situation and will provide updates as more information becomes available

Latest Ocrolus outages

Delays in Document Processing Services - about 2 months ago
Import to Encompass Modal Not Loading - 2 months ago
Document Processing Degradation – Unknown Rejections - 3 months ago
Delays with Encompass interactions causing degraded performance - 4 months ago
Delays in Updating Custom Fields - 5 months ago

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