Outage in Ocrolus
Authentication and Login errors
Resolved MajorIncident Report
We are currently experiencing degraded performance with our authentication service that is causing some auth token refresh and Dashboard login requests to fail. API calls with valid non-expired tokens and document processing are unaffected.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 01/29/2026 07:26PM
Our authentication service has returned to normal performance.
MONITORING
16 days ago - at 01/29/2026 07:11PM
The performance of our authentication service has improved after we released a configuration change.
INVESTIGATING
16 days ago - at 01/29/2026 07:03PM
We are currently experiencing degraded performance with our authentication service that is causing some auth token refresh and Dashboard login requests to fail. API calls with valid non-expired tokens and document processing are unaffected.
Latest Ocrolus outages
Expected outage due to Cloud provider - 4 months ago
Detect Degraded Performance - 4 months ago
Document Processing Delays - 4 months ago
Detect Degraded Performance - 5 months ago
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