Outage in Ocrolus
Encompass Connector Service Failure
Resolved Minor
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Outage Details
Between 3:55 and 4:40 PM EST, a faulty deployment caused the Ocrolus Encompass Connector Service to fail, which in turn halted all classification-related workflows. The root cause was a combination of Liquibase checksum mismatches, preventing the services from initializing properly from the deployment. As a result, no classification jobs were processed during this window, leading to delays, a queue backlog, and potential SLA impacts for downstream mortgage-related workflows include income analytics. The issue was resolved by correcting the configuration and restarting the affected services and we're restarting classification jobs.
Components affected
Ocrolus IncomeLatest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/09/2025 09:30PM
The issue was resolved by correcting the deployment configuration and restarting the affected services.
IDENTIFIED
3 days ago - at 05/09/2025 08:50PM
Between 3:55 and 4:40 PM EST, a faulty deployment caused the Ocrolus Encompass Connector Service to fail, which in turn halted all classification-related workflows. The root cause was a combination of Liquibase checksum mismatches, preventing the services from initializing properly from the deployment. As a result, no classification jobs were processed during this window, leading to delays, a queue backlog, and potential SLA impacts for downstream mortgage-related workflows include income analytics. The issue was resolved by correcting the configuration and restarting the affected services and we're restarting classification jobs.
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