Outage in Ocrolus

Detect Degraded Performance

Resolved Minor
January 31, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are seeing an issue with detect responses not coming through that began at approximately 5:30 pm ET. We are investigating the issue and will provide more information as it becomes available.
Components affected
Ocrolus Detect
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/31/2025 02:22AM

The fix for this issue was successful and Detect service has returned to normal.

MONITORING 3 months ago - at 01/31/2025 01:04AM

We have identified the issue and are actively monitoring the solution. Our team is working to restore full service and is currently assessing the time required for full recovery. Additionally, we are focused on clearing the backlog.

INVESTIGATING 3 months ago - at 01/31/2025 12:47AM

We are seeing an issue with detect responses not coming through that began at approximately 5:30 pm ET.
We are investigating the issue and will provide more information as it becomes available.

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